Shipping & Returns
Please review our shipping and return information before placing your order. If you have a question that is not covered below, please reach out to us for assistance.
Currently we only ship within the United States and all orders ship via USPS. Orders are processed within 2 business days, and you will be sent tracking information once your label is created. Please check your shipping address carefully to ensure it is accurate, and that it can be placed in a safe location once delivered. We are not responsible for misdelivered or stolen packages.
We strive to provide the best possible customer experience, but sometimes things don’t go as planned and we are here to make it right!
Cancellations & Changes – Any change in order including cancellations must be communicated to us before 12pm PST on the same business day. If your request occurs outside of this timeline, we cannot guarantee the change or cancellation.
Returns / Replacements on Tea – Due to food safety rules we cannot accept returns on tea products, but if you are dissatisfied with your product please contact us within 10 days for a refund or replacement.
Returns / Replacements on Accessories – If you are dissatisfied with your product please contact us within 10 days for a refund or replacement.
Note on Refunds & Replacements – We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer. Please note shipping fees are non-refundable.
Please see our Terms and Conditions page for additional information.